Common Questions

We are a laundry factory in Kira. We pick up, wash, and deliver. You get time back. Founded 2024.

Never. Your Washmat Bag or Crate = your wash. Clinic-grade nets separate whites, colors, darks. We can send video proof on request.

Fold = wash, dry, fold. Ready to put away. Iron = we iron up to 12 pieces per bag. The rest is folded. 48hr SLA for Iron.

Not yet. We refer trusted partners. We focus on washable items only.

Bags are faster. No weighing fights at your gate. You know the price before pickup. 1 bag = up to 7.5kg.

No shoes, carpets, or leather. If it zips and it is fabric, we wash it.

Yes. Clinic-grade hot wash available at no extra cost. We provide wash logs for compliance.

Yes. Tell us your fold standard at setup. We train to it. 24hr SLA.

No. All Subscriptions are month-to-month. Cancel anytime on WhatsApp. No penalties.

Mobile Money or bank transfer. We send invoice on the 1st of the month. Pay by the 5th. Pay Per Use = pay per pickup.

We wash every week. You pay once per month. 1 bag every week = 4 bags per month = 80,000 per month. Like Yaka.

Yes. Message us on WhatsApp. Pause up to 2 months per year. Keep your bags. No fee.

You still pay 350,000 for the 100kg/month plan. Unused kg do not roll over. Downgrade to Pay Per Use if volume drops.

No. Free pickup and delivery 6 days per week is included. Inside the Kira service area.

Heavy-duty bag. Holds up to 7.5kg. Free for Subscription customers. 25,000 one-time for Pay Per Use.

Replacement bag = 25,000. Tell us on WhatsApp. We drop a new one on your next pickup.

Washmat Bag + 6 hangers + 1 garment cover. 30,000 one-time for Pay Per Use. Free for Subscription.

Yes. Tell the rider if broken. We replace free. Keep garment covers clean.

Industrial crate. Holds 25kg+. Free for all Commercial customers. We track crates by barcode.

Yes. For Wash & Iron plans. Returned with your linens. Keep them for your next pickup.

All Kira parishes: Kira, Kimwanyi, Kitukutwe, Kirinya, Kyaliwajjala, Bweyogerere, Kireka, Banda, Namugongo.

WhatsApp us your location. We will give a fair quote or refer a trusted partner. No km math games.

WhatsApp us. Pick bags per week. We drop a free kit tomorrow. First pickup next available day.

We give a 2-hour window. Morning 9-11am or Evening 4-6pm. You pick. Rider texts 30 minutes before.

No. Leave bag with askari or neighbor. Tell us on WhatsApp. We take a photo at pickup for proof.

36hrs for Fold. 48hrs for Iron. Miss it = next month free.

Yes. 6 days per week included on Subscription. Sunday closed. Schedule in onboarding.

24hrs for Fold. 36hrs for Iron. Miss it = that load free. SLA guaranteed.